High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
For What It's Worth: Business Wisdom from a Pawnbroker
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Managing Startups: Best Blog Posts
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Customer CEO: How to Profit from the Power of Your Customers
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
Raving Fans: A Revolutionary Approach To Customer Service
Delivering Happiness: A Path to Profits, Passion, and Purpose
Lean UX: Applying Lean Principles to Improve User Experience
Fish! A Proven Way to Boost Morale and Improve Results
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Delivering Happiness: A Path to Profits, Passion, and Purpose
Lean UX: Applying Lean Principles to Improve User Experience
Delivering Happiness: A Path to Profits, Passion, and Purpose
Clued In: How to Keep Customers Coming Back Again and Again (paperback)
Delivering Happiness: A Path to Profits, Passion, and Purpose
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
The Loyalty Leap: Turning Customer Information into Customer Intimacy
Worth Every Penny: Build a Business That Thrills Your Customers and Still Charge What You're Worth
Delivering Happiness: A Path to Profits, Passion, and Purpose
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Lean UX: Applying Lean Principles to Improve User Experience
Zingerman's Guide to Giving Great Service
Fish! A Proven Way to Boost Morale and Improve Results
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
Lean UX: Applying Lean Principles to Improve User Experience
Delivering Happiness: A Path to Profits, Passion, and Purpose
Lean UX: Applying Lean Principles to Improve User Experience
Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver
This is Service Design Thinking: Basics, Tools, Cases
The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
Delivering Happiness: A Path to Profits, Passion, and Purpose
Raving Fans: A Revolutionary Approach To Customer Service
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees