The Five Languages of Apology: How to Experience Healing in All Your Relationships

Just as you have a different love language, you also hear and express
the words and gestures of apology in a different language.  New York Times
best-selling author Gary Chapman has teamed with counselor Jennifer Thomas on this
groundbreaking study of the way we apologize, discovering that it's not just a matter
of will--it's a matter of how.  By helping people identify the languages of
apology, this book clears the way toward healing and sustaining vital relationships. 
The authors detail proven techniques for giving and receiving effective apologies.