Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing (Jossey Bass Business and Management Series)
- List Price:
- Buy New: $7.93
as of 12/12/2013 08:39 EST details
- You Save: $34.02 (81%)
- Sales Rank:1,189,132
- Languages:English (Unknown), English (Original Language), English (Published)
- Number Of Items:1
- Shipping Weight (lbs):1.4
- Dimensions (in):9 x 6 x 1
- Publication Date:May 2, 1990
Availability:Usually ships in 1-2 business days
A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.
CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.