Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing (Jossey Bass Business and Management Series)
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- Buy New: $7.93
as of 3/17/2014 16:11 EDT details
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- Seller:GEES BOOKS
- Sales Rank:4,214,703
- Languages:English (Unknown), English (Original Language), English (Published)
- Number Of Items:1
- Shipping Weight (lbs):1.7
- Dimensions (in):1 x 6.3 x 9
- Publication Date:May 2, 1990
Availability:Usually ships in 1-2 business days
A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.
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