A way of conducting business.
A way of life.
Susan Scott trains clients in the art of fierce conversations, empowering them to achieve exceptional results through transforming dialogue. Success hinges on engaging people in ways that interrogate reality, provoke learning, tackle tough challenges, tap our deepest aspirations, and enrich relationships. Fierce Conversations
takes you step-by-step through your first fierce conversation -- with yourself -- and on to the most challenging and important conversations facing you.
Susan Scott teaches you how to:
- Overcome barriers to meaningful conversation
- Expand and enrich the territory you explore with colleagues, friends, and family
- Explore issues by mining for increased clarity, improved understanding, and impetus for change
- Confront challenges with courage, compassion, and skill
- Leverage new skills for frictionless debate
- Handle strong emotions - your own as well as others'
- Build breakthrough relationships with colleagues, clients, friends, and family
is the master guidebook to transforming the conversations that are central to your success, offering a new way of relating to people -- at work, and in every area of your life.
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman