Fierce Conversations is a way of conducting business. An attitude. A way of life. Susan Scott has spent sixteen years training clients in the art of fierce conversations, empowering them to achieve exceptional results through successful communication. Now she brings her expertise to readers everywhere.
Fierce Conversations illuminates the path to a new degree of authenticity, a new way of expressing who you are and what you believe, as a person and a leader. In it, Scott explains the keys to regularly engaging in frontier conversations with yourself, colleagues, customers, friends, family, and the unknown future emerging around you.
Fierce Conversations teaches you how to:
*overcome barriers to meaningful conversation
* master the courage and skill to interrogate reality-yours and others'
* obey your instincts in every conversation
* confront tough issues with courage, confidence, and care
* inspire followers, attract believers, and build visions that become reality
* leverage new skills for frictionless debate
* handle strong emotions-your own as well as others'
* operate from a base of authentic self-knowledge
* enrich your most challenging relationships
* build breakthrough relationships with colleagues, clients, friends, and family
Having mastered the principles and practice of courageous, transformative dialogue, you will begin to change your life-one conversation at a time.
"A rare and delightful blend of stimulating ideas and practical advice. Exciting and well written, Fierce Conversations is the perfect gift for anyone you care about, and above all yourself! This is a book you'll treasure and, I predict, will want to reread often." (Sheldon Bowles, co-author of Gung Ho! Turn On the People in Any Organization)
"When the authentic conversations so clearly described in this book book catch on everywhere, it will be the end of gossip, corporate politics, bad marriages, and 360o feedback. Fierce Conversations is today's primer for success as well as for survival in our ever-changing world." (Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, co-author Fish! and Fish! Tales)
"Susan Scott delivers a wealth of uncommon common sense in Fierce Conversations. Her warmth and skill as coach and counselor provide the healthy nudges we all need from time to time to jump in, get engaged, and manage ourselves and the world around us more directly, positively and productively. It's a reminder that 'the way out is through,' and she provides great techniques for navigating the passage." (David Allen, President of David Allen & Co. and author of Getting Things Done
"If conversations are the lifeblood of our most important relationships, this book is a transfusion of ideas and inspiration. Susan Scott has written a life-affirming primer for moving us toward the conversations we need to have most." (Doug Stone, co-author of Difficult Conversations)
"The path to a fierce conversation is lined with the velvet words of wisdom of Susan Scott. Her deep insights artfully show us how most life problems can be solved or dissolved with a fierce conversation." (Arielle Ford, President of the Ford Group and author of Magical Souvenirs: True Spiritual Adventures From Around the World)
"I was captivated by this magnificent book right from the start. Fierce Conversations insightfully captures and clearly interrogates the heart of 'real' conversation. Spending time with Susan Scott's principles has the potential to make a significant difference in our work, our relationships, and in our understanding of ourselves." (Richard Carr, President & CEO, TEC International)
"Susan Scott is the master teacher of positive change through powerful communication." (Peter Neill, Executive Director, AT&T Wireless)
"I love this book. What a refreshing departure from typical management superficialities! Susan Scott zeros in brilliantly, and charmingly, on the single most important activity of management and leadership-engagement through conversation-and she does it not by offering simplistic techniques, but by fostering what people appreciate most in their managers-genuineness. A must read for managers certainly-and for anyone who cares about improving relationships." (Richard Farson, President, Western Behavioral Sciences Institute, and co-author of Whoever Makes the Most Mistakes Wins: The Paradox of Innovation
"Susan Scott's emphasis on authentic communications, like all good therapy, directs readers to become conscious of their inner conflicts. She encourages readers to reach for their more authentic growth tendencies and ultimately to seek the rewards of self-actualization. She quite accurately directs readers to recognize that life's distress is often the result of inauthenticity. She builds a strong case and provides helpful tools for becoming more authentic." (Stephen M. Pfeiffer, Ph.D., Clinical Psychologist and Executive Director of the Association for the Advancement of Psychology)
"A fierce convesation propels you from your mind into your guts, giving you the strength and confidence to make rapid and insightful decisions." (Victor Villasenor, author of Rain of Gold)
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman