Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing (Jossey-Bass Management Series)
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as of 8/21/2014 09:07 EDT details
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- Seller:Newhaven Booksellers
- Sales Rank:13,884,922
- Languages:English (Unknown), English (Original Language), English (Published)
- Shipping Weight (lbs):1.3
- Dimensions (in):8.7 x 5.9 x 1
- Publication Date:April 1990
Availability:Usually ships in 1-2 business days
A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.
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