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American Poems: Books: Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing (Jossey-Bass Management Series)
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 Home » Books » Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing (Jossey-Bass Management Series)

Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing (Jossey-Bass Management Series)

  • List Price: $137.70
  • Buy Used: $44.00
  • as of 11/29/2014 04:20 EST details
  • You Save: $93.70 (68%)
In Stock
  • Seller:Newhaven Booksellers
  • Sales Rank:14,260,578
  • Languages:English (Unknown), English (Original Language), English (Published)
  • Media:Paperback
  • Shipping Weight (lbs):1.3
  • Dimensions (in):8.7 x 5.9 x 1
  • Publication Date:April 1990
  • ISBN:0608217530
  • EAN:9780608217536
  • ASIN:0608217530
Availability:Usually ships in 1-2 business days

Editorial Reviews:
Synopsis
A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.


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