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American Poems: Books: Difficult Conversations: How to Discuss What Matters Most
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 Home » Books » Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most
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  • List Price: $17.00
  • Buy New: $7.46
  • as of 9/17/2014 04:49 EDT details
  • You Save: $9.54 (56%)
In Stock
New (89) Used (69) from $5.79
  • Seller:GeniusBookStore
  • Sales Rank:1,111
  • Languages:English (Unknown), English (Original Language), English (Published)
  • Media:Paperback
  • Number Of Items:1
  • Edition:Revised
  • Pages:352
  • Shipping Weight (lbs):0.6
  • Dimensions (in):7.7 x 5 x 0.7
  • Publication Date:November 2, 2010
  • MPN:9780143118442
  • ISBN:0143118447
  • EAN:9780143118442
  • ASIN:0143118447
Availability:Usually ships in 1-2 business days


Editorial Reviews:
Synopsis
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

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